Terms and Conditions

Terms & Conditions

Cook School Gift Cards
Cook school gift cards are valid for 12 months. Classes must be booked and taken within this period. Gift cards not used during this period are void, no extensions are permitted. Gift cards are non refundable and no cash alternative can be provided. Valid gift cards issued for specific class types (e.g. Nick Nairn day) will be exempt from any price increases when redeemed against its intended class type during its validity. Any class gift card may be redeemed against classes or goods of a different value, however the gift card will be valued at the actual amount paid, which may differ from the current class price.

Cancellation policy
For bookings more than 14 days notice a cancellation administration fee of £10 per class place will be charged. Between 4-14 days notice 25% of the full fee. For no-shows and cancellations of less than 72 hours, the full course fee will be forfeited. This cancellation policy stands for all bookings being cancelled, even if transferring to another date. For cancellation of a booking made using a class voucher, the cancellation charge must be made at the point of cancellation or will be deducted from the voucher value. All refunds will be made in cook school vouchers; no cash refunds. If you are unable to attend last minute due to illness or other unforeseen circumstances, your place can be transferred to another person but not to another date. 

For longer courses and those incurring travel and accommodation costs, we recommend obtaining relevant insurance.

In exceptional circumstances, we reserve the right to cancel published classes. Customers whose bookings are affected will be transferred to a suitable alternative. Scheduled classes will always take place on the day unless prevented by delays caused by force majeure which herein shall mean and include, without limitation, illness, acts of God, fire, war, earthquake, strike, lockout, labour controversy, civil commotion, acts of restrictions of any government or governmental agencies. If a class is prevented from taking place on the day by any of the above or restrictions in utility services (e.g. power cuts) an alternative class will be offered.

Our rural location can occasionally be subject to adverse weather conditions. If the Nick Nairn Cook School is open for operation and staff are able to travel to the school, customers who are not in attendance will be subject to the cancellation policy.

Rates
Printed prices are correct at time of going to press. We reserve the right to change prices at any time, which will be published on our website. Save £20 on all web class bookings and class vouchers.

Minors attending classes.
Our general classes are not suitable for under 16s. As a licensed premises, young persons aged 16 & 17 can attend with a paying, responsible adult. On classes scheduled specifically for 12-16s, minors must be also accompanied by a paying adult but no alcohol will be served on these dates . We are unable to provide tuition to children under the age of 12 years.

Dietary requirements
Where possible, our chefs will accommodate dietary requests with a minimum notice of 7 days prior to the class taking place. We are unable to guarantee that our classes are suitable for food allergy sufferers. Allergies are the responsibility of the individual customer and not of the Nick Nairn Cook school. We are unable to take responsibility for allergic reactions to foodstuffs. Food prepared both on and off site may contain traces of nuts.

Alcohol policy
If you appear under 25, we will ask for relevant photo ID before serving wine. Wine will only be served to individuals aged 18 or over. It is an offense to provide alcohol to anyone aged under 18 or for an adult to secure alcohol on their behalf. We advise anyone 25 or younger to bring appropriate ID on the day. A day at the cook school includes wine with each course. Please note that this offer is not for unlimited wine. Wine should not be taken from the dining room to the kitchen. All wine will be removed from the table at the end of each class. We allow a 30 minute “drinking up time” from the end of the class. We ask you to respect our staff when enforcing this policy. In accordance with the Nick Nairn Cook School operating plan, alcohol for consumption onsite must be consumed only in the designated areas. Alcohol cannot be consumed outside the premises. Alcohol sold for consumption offsite cannot be consumed on the premises.

Provisional bookings
Provisional bookings can be made for any course and will be held for 72 hours before the places are released. To confirm the course booking, payment must be received with that 72 hour period. We regret that we are unable to take provisional bookings for a course less than 10 days before the course commencement.

Purchases and distance selling
Retail purchases made by telephone or via our website are subject to the distance selling regulations.  Should you change your mind after making a purchase, you have 7 days to notify us that you wish to cancel your order. You may notify the school by telephone, post, fax or e-mail.  Return postage expenses will be the responsibility of the purchaser returning goods. Class bookings, class voucher purchases and fresh food purchases are exempt from these regulations.

Claims of breakages or other damage must be made in writing or by e-mail within 3 days of receipt.

Delivery
In most instances, delivery for in-stock items will be within 3 working days, with the exception of some All-Clad orders, which are up to 15 working days and Magimix products which will be delivered within 7-10 days. Orders containing non voucher items, or gift wrapped items will be delivered by an independent carrier. If there is no-one to accept the delivery, a card will be left for you to arrange an alternative delivery time direct with the carrier, THE CARRIER WILL MAKE A CHARGE FOR THIS SERVICE.

Where express delivery is requested, orders must be received by 11am. Orders of Falcon products are fulfilled by Aga Home delivery. Delivery times will be agreed after the order has been placed.

The sale of knives is restricted by law in the UK. We will only supply knives to persons within the UK who are over the age of 18. It will be taken that you are over the age of 18. if you complete the order process as this forms part of our contract of sale.

 

Loyalty club

What are Cook Shop Points? 
Purchase any item from our cook shop, equipment, food and drink or gift cards (online, by telephone or in person) and the pounds you spend will add up to give special discounts for the rest of the year. Points are allocated on each full pound of a product price.

500 - 999 points 5% discount in store or online until the end of the year.
1,000 - 1,499 points 10% discount in store or online until the end of the year.
1,500 or more you earn the ultimate 15% discount.

About your discount:
Your discount tier is based on purchases made on your account from the 1st of January until the 31st December in any given year. On the 1st January every year your tier is reset, spend cannot be carried over. To launch the scheme points earned in 2011 will be carried over to 2012 and will remain valid until 31st December 2012.
- Spend does not include the redemption of gift vouchers or gift cards and is based on cash/credit card purchases only.
- Your discount will not apply to any items on special offer or on sale.
- Discounts earned do not apply to the purchase of gift cards or class bookings
-  Shop spend cannot be pooled amongst other user accounts and is based on individual, not household spend.

Use of our website
Your use of our Website is governed by these our terms of use. Please read them carefully as they affect your rights and obligations under the law. By using our Website you agree to be bound by these Conditions. If you do not agree to be bound by these Conditions you should not use our Website. These Conditions do not affect your statutory rights.

In order to purchase Products or Classes on our Website and lawfully enter into and form contracts on our Website you must:
- Register by providing your real name, phone number, e-mail address, payment details and other requested information; 
- Stipulate a bona fide delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
- You must also be over 18 years of age

You warrant that the Personal Information which you are required to provide when you register as a customer is up to date, true, accurate and complete. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You must inform us immediately of any changes to your Personal Information by updating this as and when necessary.
 
We will treat all of your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

When you buy products or classes from us via our Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types such as ."co.uk" and ."com"), your browser type, the country you accessed the site from, the pages of our Website that were viewed during your visit and any search terms that you entered on our Website ("User Information"). We may collect this information even if you do not register with us.

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We will use your information only for the following purposes:

- Processing your orders; 
- Statistical purposes to improve our website and its services to you; 
- Servicing website content 
- Administering our website.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

By making an offer to purchase a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we may be obliged to do so.

Use of cookies
Under the new European Directive 2009/136/EC (amendment to the UK’s Privacy and Electronic Communications Regulations) it is now necessary for us to gain opted in consent from users visiting our website to use certain non essential “cookies” and to detail where cookies are used and for what purpose.

A cookie is a piece of data in text form, which identifies users' computers to our server and is stored on your computer by your web browser. Cookies in themselves do not identify individual users but identify only the computer used. We do not make any attempt to find out the identities of those visiting our website.

The only exception under the new regulations is if the cookie (or similar technologies) are employed to perform a ‘strictly necessary’ or essential service requested by the user. A good example of this is a cookie that is used to ensure that when you have chosen the goods you wish to buy and add them to your basket or proceed through the checkout, the site ‘remembers’ what you have chosen on a previous page. We do not need to get consent for this type of activity.

Our site no longer uses non essential cookies but should that change in the future, full details will be published here and opt in will be sought where and when required.

Our site currently uses essential cookies in order to recognise if you are registered with the site and to remember the contents of your shopping basket should you choose to shop online with us. Details of these cookies can be found below.

nncs_basketID – this is destroyed when your browser closes
nncs_userid  - this is stored for a period of up to 8 months

We also monitor how our website is accessed and navigated via web analytics software, for example, which are the most popular pages and what is the most popular time of day that users visit our site. We do this to improve our site content and navigation and we do not personally identify the user in any way during this process.

If you wish to find out more about cookies, visit www.aboutcookies.org