Refund and cancellation policy

Cancellation policy
For bookings more than 14 days notice a cancellation administration fee of £10 per class place will be charged. Between 4-14 days notice 25% of the full fee. For no-shows and cancellations of less than 72 hours, the full course fee will be forfeited. This cancellation policy stands for all bookings being cancelled, even if transferring to another date. For cancellation of a booking made using a class voucher, the cancellation charge must be made at the point of cancellation or will be deducted from the voucher value. All refunds will be made in cook school vouchers; no cash refunds. If you are unable to attend last minute due to illness or other unforeseen circumstances, your place can be transferred to another person but not to another date. 

For longer courses and those incurring travel and accommodation costs, we recommend obtaining relevant insurance.

In exceptional circumstances, we reserve the right to cancel published classes. Customers whose bookings are affected will be transferred to a suitable alternative. Scheduled classes will always take place on the day unless prevented by delays caused by force majeure which herein shall mean and include, without limitation, illness, acts of God, fire, war, earthquake, strike, lockout, labour controversy, civil commotion, acts of restrictions of any government or governmental agencies. If a class is prevented from taking place on the day by any of the above or restrictions in utility services (e.g. power cuts) an alternative class will be offered.

Purchases and distance selling
Retail purchases made by telephone or via our website are subject to the distance selling regulations.  Should you change your mind after making a purchase, you have 7 days to notify us that you wish to cancel your order. You may notify the school by telephone, post, fax or e-mail.  Return postage expenses will be the responsibility of the purchaser returning goods. Class bookings, class voucher purchases and fresh food purchases are exempt from these regulations.

Claims of breakages or other damage must be made in writing or by e-mail within 3 days of receipt.

 

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